Terms & Conditions

Terms and conditions of acceptance

We welcome visitors to view our kennels and cattery by appointment only, to minimise disruption to the animals currently residing with us, we please ask for you to contact us to arrange a visit.

Upon acceptance of your pet(s) at Bewdley Boarding kennels & cattery, the following terms and conditions will apply.

1. The owner certifies that the animal(s) being boarded are in a fit and healthy condition.

2. Premium Days; Christmas Day, Boxing Day and New Years Day are classed as premium days, during which our boarding fees will be doubled and bank holidays are charged 50% extra to cover staffing costs.

3. Any member of the public entering the Premises does so at their own risk, if accompanied by children they must be supervised at all times.

4. Dogs MUST have been vaccinated against Distemper, Hepatitis, Leptospirosis, and Parvovirus within the last 12 months. Vaccination Certificates MUST BE PRESENTED UPON ENTRY TO THE KENNELS, we will not accept any dog(s) for boarding without current certificates. Additionally we request an additional kennel cough vaccine, which needs to be administered 3 weeks prior to arrival if not up to date as it is a live vaccine. We advise customers to consult their vets regarding precautions against Kennel cough as we are unable to detect a carrier of the virus entering our kennels. Cat vaccinations are Feline Panleukopenia, Feline Parvovirus, also known as Feline Infectious Enteritis, Feline Respiratory Viruses (Feline Herpesvirus and Feline Calicivirus). Pets that have had a restart vaccination cannot enter the kennels or cattery until 3 weeks after the full course has been completed. Proof of this either needs to be emailed to us before arrival, uploaded to the customer file or seen on the day of arrival. Any animal arriving without an up to date vaccination card will be refused boarding and any payments that have been made will be lost.

5. All pet(s) must be fully up to date with flea and worming treatment at least one week prior to arrival. If parasites are detected we reserve the right to treat as per veterinary instructions to protect all other animals in our care. Any fees resulting from preventable parasites will be the responsibility of the owner. Please note that under the regulations we cannot administer over the counter products without prior written consent from the owner. If not, the pet will have to be seen by a vet.

6. Upon arrival, you will be asked to provide emergency contact information, this may be a relative, friend or neighbour, this person must be aware that they may be contacted. The person named must be able to collect your pet in the event of an emergency or if any issues occur during their stay.

7. Pet(s) are boarded at the owners sole risk. While we strive to provide the highest level of care, management cannot be held liable for any illness, injury, loss or death of any animal in our care. By choosing to board your pet(s) with us you acknowledge and accept this risk. Please note: if your pet/s is above 10 years old you may be asked on arrival your wishes. If for some reason your pet does pass away in our care, we will do our best to contact you and/or your emergency contact, if we cannot contact you then your pet will be left in the care of our nominated vet until we can get in touch with you for you to pass on your wishes. If you wish to discuss your wishes please get in touch so that we can input them to your file.

8. We assume no responsibility for accidents or illnesses that may occur. Should your pet require veterinary attention during their stay at Bewdley Boarding kennels & cattery, they will be taken to either your regular veterinarian or our trusted, appointed veterinary clinic, Severn Edge Bewdley. Any associated costs will be billed directly or included in your final invoice. Please note that our insurance policy does not cover pre-existing or recurring illnesses or injuries. We will inquire about your pet's insurance status.

By signing this agreement, you agree to be responsible for any treatment costs and we reserve the right to charge a reasonable fee for transportation to and from the veterinarian. Additionally, we may require payment to be arranged via telephone prior to any treatment being administered. We will of course try to contact yourself and/or your emergency contact for authorisation. If you wish to discuss a maximum amount that you are prepared to pay for veterinary treatment then please contact us so that we can put your wishes on the customer file.

9. It is imperative that we are informed of any medical condition affecting your pet at the time of booking, especially if medication is at certain times eg 12 hours apart, where an additional charge of £10 for administering out of hours medication applies.

We reserve the right to refuse admission if we are not made aware of such conditions.

10.  We do not accept animals that exhibit aggressive or destructive behaviours. In cases where animals display aggression towards the staff or causes damage to our facilities we will contact you, or the emergency contact provided to arrange their removal. Any damages caused by an animal will be chargeable to the owner.

11. A non-refundable fee of 50% of the total stay is required for each booking at BBK, 25% on initial booking as a date securing fee and 25% 4 weeks prior to their stay as the confirmation of the stay, If the second instalment of the booking fee is not received on the specified date then your dates will be released and no refund on the first deposit will be returned (we will try to contact yourselves 4 weeks prior to arrival to discuss the payment). The remaining balance will be due on arrival. This payment is non-refundable in the event of cancellation. However if we are able to fill the complete booking a refund may be issued at our discretion.

12. In the event of cancellation for any reason: including, injury to, or death of your pet, personal circumstances, poor health, adverse weather conditions, flight cancellation or death of a family member) If you cancel within the 7-day period prior to your booking you will lose any payments that have been made so far, however if we are able to fill the complete booking a refund may be issued at our discretion.

13. Boarding is charged at a per day rate to ensure that there room is available, this includes the day of arrival and departure. All dogs must arrive and depart on a lead and all cats must be in a secure carrier. 

14. Drop-off and collection is by arranged appointment only during our opening hours. 

15. We are closed to drop-off and collection on bank holidays, Christmas day, Boxing day and New Years day. Please note the above named bank holidays are double the daily rate and other bank holidays are 50% extra per day to cover staffing costs.

16. As all animals must be microchipped by law, owners must ensure that the pet(s) are chipped and all details are up to date.

17. Additional services such as off site walks and grooming, as discussed with staff are priced separately and will be payable upon departure if not paid upfront.

18. You are welcome to bring items such as bedding and toys for your pet, however please note that Bewdley Boarding kennels & cattery DOES NOT ACCEPT RESPONSIBILITY for their condition or safe return, these items are left solely at the owner's risk. Any belongings that become soiled during the boarding period may need to be discarded if they cannot be washed. All carriers, beds, bedding and toys must be clearly marked with the owner's name, and we recommend that you keep a record of the items you provide. It is the owners responsibility to request these items at the end of the stay.

19. Recognising that pet owners often prefer specific food brands for their pet(s) and considering potential allergies and sensitive tummies, it is essential that you bring sufficient quantities of your dog(s) specific food to sustain them throughout their stay. If additional food must be purchased the cost will be added to your invoice.

20. If you choose to collect your pet earlier than scheduled or modify your booking please note that you will still be charged for the original booking, unless you opt to extend your stay, in which case additional charges for the extra days will apply. We recommend checking with your pet insurance or holiday insurance provider regarding reimbursement for kennel fees in the event of holiday cancellations. Ensure you have adequate coverage for such scenarios.

21. Boarding fees are applicable for both the day of arrival and the day of departure. Any additional days beyond this period will include charges at the daily standard rate. Payment for boarding fees is required upon arrival and any additional costs must be settled at the time of collection. Pets will not be released until full payment has been received. Short extensions can be paid at the time of collection while longer extensions must be arranged and paid for via bank transfer at the time of the request.

22. If you have two or more dogs/cats and do not wish for them to be housed together it is essential to let us know at the time of booking. Be aware that the prices quoted are accurate at the time of writing and may be subject to change at any time.

23. We offer a discount for pets sharing accommodation (2 or more pets), please refer to our price list for details.

24. In the event of pets sharing showing signs of friction or aggression, Bewdley boarding kennels & cattery have the right to separate the animals into sole use accommodation.

25. Bewdley boarding kennels & cattery has the right to refuse the boarding of any pet that we feel would be unsuitable for a stay at our facility.

26. Bewdley boarding kennels and cattery reserve the right to retain any animal, charging for the extended stay until the outstanding account is settled.

27. Bewdley boarding kennels and cattery reserve the right to place the animal with a suitable rescue centre if the animal is not collected within 14 days of the departure date and we have had no contact from the customer. Any costs involved will be the responsibility of the owner.

28.  In the event of any delay in collection, notification must be given at the earliest opportunity and Bewdley Boarding Kennels & Cattery reserves the right to refuse the extension.

29. The copyright of all the photographs taken and displayed at BBK and on their website is owned solely by Bewdley boarding kennels & cattery. All rights reserved.

30. Our terms and conditions apply to this booking and any future bookings. We reserve the right to change these terms and conditions, but the latest t&c's are always available on our FaceBook and in reception for inspection during the registration process. 

31. Please note our prices are subject to change, see our FaceBook, website or call reception to be updated on our costs.

32. I (the customer) authorise my pets to share a kennel/pen with other pets from the same household and also give Bewdley Boarding Kennels & Cattery permission to separate them if deemed necessary.

33. I (the customer) authorise my dogs from the same household to exercise together in the paddocks.

34. I (the customer) authorise Bewdley Boarding Kennels & Cattery to give my pets the toys and/or treats that have been provided or ours if none are provided.

35. I (the customer) give Bewdley Boarding Kennels permission to use photos of my pet on FaceBook, our website and TikTok once their vacation has finished (photos/videos will not be put on public sites during the stay as it may affect your insurance). We also have a private FaceBook page that customers can request to access so that they can see photos whilst on holiday.

36. I (the customer) give Bewdley Boarding Kennels & Cattery permission to give basic healthcare eg groom, wipe eyes, wipe ears if deemed necessary.

37. I (the customer) give Bewdley Boarding Kennels & Cattery permission to give my pet, chicken, tuna, salmon oil or rice if they are not eating well. Please advise if there are any allergies.

38. I (the customer) give Bewdley Boarding Kennels & Cattery permission for any medication and/or treatment to a vet for anything deemed necessary, if we cannot contact yourself or your emergency contact.

39. I (the customer) understand that Bewdley Boarding Kennels & Cattery cannot constantly watch my pets (in the same kennel/pen) whilst eating if we are told they are grazers or are asked to leave the food down. We will however watch them at food time if we are asked to then remove the bowls.

40. I (the customer) understand that Bewdley Boarding Kennels & Cattery cannot fully monitor each pet's water intake if there are multiple animals in a kennel/pen.

41. I (the customer) give Bewdley Boarding Kennels & Cattery permission to give my pet/s enrichment such as lick-e-mats, snuffle mats, kongs, puzzle toys.

42. I (the customer) wish to board my pet/s accepting all of the above terms and conditions.